We have ventured into a brand new year and as the year progresses we will see the BPO landscape evolving. Here are 5 BPO trends that will shape the evolution of BPO services in India and globally in the near future. The underlying themes of these trends - innovation, customized offerings, process automation, and value over cost arbitrage- are shaping the BPO industry and will continue to do so in the future.Continue Reading
Tag Archives: Process
Many firms express a need to invest more in corporate innovation. However when investigating further into the thoughts of the managers who feel they need to make the change, it often show that's there is a lack of clear direction with their innovation management and misunderstanding with how to manage their creative people.Continue Reading
Innovation is a wide-ranging concept with key emphasis on modernization. As per Inventta.net, innovation is the utilization of latest ideas. It translates into success for companies in terms of raised revenues and tapping new markets and lastly raised profit ratios.
Innovation is further broken down into several categories. For example, process/ product innovations are known as technological innovations.